Help and support
A person answers every message within 48 hours.
Contact us
Write to us at support.family.nearby@gmail.com, or in the app: Settings → Help and support. Tell us your phone model and what you expected to happen.
Common questions
Not an emergency service. In an emergency, call your local emergency number.
Saving stops, suggested places and arrival alerts
These features are in the app.
- Save a history stop: open a stop in history and choose Save as place. Review its name and area before saving.
- Suggested places: use Save or Dismiss in Places. Dismiss hides that area for 30 days. Turn suggestions off with the Suggested places switch.
- Expected arrival: open a member’s no-show alerts, choose a saved place, arrival time and repeat days. Check the time zone shown in the editor. An alert means arrival was not confirmed; it does not prove the person is absent.
- Drive-finished alerts: choose the member in notification settings and turn on the drive-finished preference. Location sharing and fresh location data are needed to confirm a trip.